20 September 2019
Twitter has officially announced that suspend account users can now appeal the decision using the app itself. This new move is targeted at making it easier for wrongly suspended users to make an appeal. It is also said to be helpful in getting a quick response which ideally would be about restoring the account.
Like any other platform, Twitter suspends user accounts which are found to be guilty of violating its community guidelines like impersonating, assaulting someone, threatening someone, and spamming among others. This is done to ensure that the network is free of any harmful elements and remains a safe place for other users. It finds such accounts either by itself or when someone reports or flags a particular account or tweet.
In this whole process, there is always a possibility that some users can get their account suspended by mistake. This is where the ability to appeal come into the picture which is the first step towards making it work again. Previously, the only way to do so was by submitting an online form using a web browser.
But from now on, users will be able to use the official Twitter app for making the appeal. Twitter says that this method has resulted in a 60% faster response time. In this app, it shows the tweet which has been found to be violating guidelines and on what grounds. The user can choose to delete the tweet or offer an explanation regarding why the tweet should stay online and how it does not violate the specified guideline. If you choose to appeal by offering an explanation, you will have to wait until Twitter offers a judgment on your explanation.
We move quickly to enforce our rules, but sometimes we don’t have the full context and can make mistakes.— Twitter Safety (@TwitterSafety) April 2, 2019
To fix that, we added a way for people to appeal our decision in the app and have been able to get back to people 60% faster than before. pic.twitter.com/0BWBnff9lt