18 April 2019
Anyone who has ever made even a single call to the customer support of any business will agree that waiting time on those calls can be really long. This is exactly what Reliance Jio wants to change with the help of a newly launched service Video Call Assistant. It unveiled and demonstrated the service at the ongoing Indian Mobile Congress (IMC) alongside the Jio Bot Maker tool.
Both these new offerings are aimed at businesses to help them serve their customers better. As for customers, it is aimed at reducing the waiting times and get relevant information at the earliest. The Video Call Assistant has been developed in collaboration with Radisys, a Reliance Industries subsidiary based out of the United States. One of the good things about the service is that it works without making the user install a new application.
The demo of the service showed a user making a regular call to customer support. He was welcomed with a video chat option which when tapped shows a recorded video message with a human. The user can ask any questions related to the business and the bot answers accordingly and instantly. Reliance says that it has already partnered with various businesses for the service including HDFC Bank.
As for the Jio Bot Maker, it is a tool that will help businesses create their own bots to serve customers. Reliance says that the whole process of creating a new bot will take less than 5 minutes. It further added that the bot creation tool works with almost no coding and can be customized to match one's business and customer base. Even the human that appears in the video can be changed to show any person, a top executive or brand ambassador, the company wants. Both of these newly announced AI-powered customer support tools are available for all businesses regardless of their size.