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Apple VP says iPad Pro "meets or exceeds" quality standards

25 December 2018 3

It is time for a new twist in the 2018 iPad Pro bendgate saga. Apple's Vice President of Hardware Engineering, Dan Riccio has claimed that the new iPads meet or exceeds the company's standard for flatness and quality standards. He made the claim in a statement emailed to many of the users questioning Apple about the whole bending situation.

The whole situation started when many of the iPad Pro buyers started receiving units with a slight bend. Yes, that's right. The bend was there right from the unboxing time and not something that emerged after some usage. This is when The Verge reported a statement from Apple acknowledging the issue where it also labeled as normal behavior.

But now, Riccio has shared a new statement:

"Relative to the issue you referenced regarding the new iPad Pro, its unibody design meets or exceeds all of Apple's high quality standards of design and precision manufacturing. We've carefully engineered it and every part of the manufacturing process is precisely measured and controlled. Our current specification for iPad Pro flatness is up to 400 microns which is even tighter than previous generations. This 400 micron variance is less than half a millimeter (or the width of fewer than four sheets of paper at most) and this level of flatness won't change during normal use over the lifetime of the product. Note, these slight variations do not affect the function of the device in any way. Again, thanks for reaching out and I hope the above explanation addresses your concerns."

As one can see, Apple is clearly standing by the 2018 iPad Pro. This is undoubtedly something that many, especially buyers, would not necessarily agree with but it is what it is for now. It also seems quite unlikely Apple will offer any kind of special return policy for iPad Pro units with the bend. It means your best bet is to buy the new iPad and get it replaced as soon as possible if it turns out to be featuring the bend.


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Apple VP says iPad Pro "meets or exceeds" quality standards
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AbdulMalik
AbdulMalik

Apple says the bend is okay and that it's a normal behavior. What chance do I stand of replacing if the unit itself is claimed to be within the standards.

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