06 August 2019
A recent update to the Asus Zenfone 6 has given rise to a serious issue which can only be fixed if you send your device to the company's service centers. Asus has confirmed that this is a hardware fault in affected devices which has been triggered by the update. So many users have reported that their Zenfone 6 is crashing and restarting frequently and there are network connectivity problems as well.
Currently, it’s unknown how many devices have been affected but it’s good to note that Asus is taking necessary actions, making users aware of the problem, and ready to replace the most important component, which in this case is faulty.
According to the forum moderator, there is no fix for those that are experiencing the issue as it’s a hardware fault and needs a replacement. The software which triggered this problem is version 16.1220.1906.167 and it brought some camera improvements along with a few general system optimizations towards call quality and power consumption.
The moderator says,
I'm really sorry but the solution to this issue is to contact the service center. The .167 update triggered a motherboard malfunction which only some units have had and it's natural that their owners find their way here.
"Fixing" it with software would only cover up a hardware related issue which will most likely popup later with some other update. You will get a new motherboard when you send it in and I'm sorry you were one of the affected people. You can discuss how to solve this as smoothly as possible with your service center.
The number of affected Zenfone 6 units is unknown but several users have reported their pain at Asus’ forums. Note that Asus made limited availability of Zenfone 6 to the buyers and it appears not everyone with the update has this issue.
Asus Zenfone 6 is undoubtedly one of the best Android smartphones of the year and such serious issue if left unattended can harm the stature it made in the market. The device has recently been made available in the US and it is, of course, unaffected by hardware issues.
Also, note that Asus has already stopped this .167 FOTA update and the users will rather receive .174 directly. The thread where users have made their complaints also provides the file of the new update so that you can update it manually. We have linked it below.