22 May 2019
Google in the month of November started testing out a messaging feature within Google Maps. This feature could let users message and interact with the businesses without leaving Google Maps. It seems this feature is getting a wider release now.
The message feature is unlike any other messaging apps that let us communicate with our friends or family members. Instead, it will help us find out information about a specific store or business which is not available on the website or otherwise, without ever calling them up.
“Now you’ll see your messages with the businesses you connect with via Business Profiles within the Google Maps app, where you’re already looking for things to do and places to go or shop. You’ll find these messages in the side menu of both Google Maps for Android and iOS.” stated Google in a blogpost back in November.
Swiping left from the home will reveal messages option. Tapping this can let you directly message the business right there in the Google Maps. Businesses, on the other hand, need to have this feature activated for users to be able to message them.
As per the Reddit thread, not all businesses have this feature enabled for them from Google. For instance, a user in-charge for online marketing for nightclub does not have any option to activate chat with users through the business page and wonders if Google is limiting the feature from certain kind of businesses.