22 November 2019
It is about to be a year since Google announced Duplex at Google I/O 2018 which turned out to be the talk of the show. It is an AI-powered feature capable of calling and making appointments at offices or reservations at restaurants on the behalf of the user. It is a robot with a voice very much similar to that of a human. It was initially a Pixel exclusive feature but now, Google has started expanding Duplex to non-Pixel devices and iPhones in the United States.
The expansion was first spotted by XDA's Max Weinbach on his Samsung Galaxy S10 while trying to make a reservation at a local restaurant. He was not sure whether that particular restaurant supported OpenTable integration with Google Assistant but he decided to give it a try anyway. This is when Assistant offered to call the restaurant on his behalf which is exactly what happens in Duplex.
It works pretty much the same way as Google demonstrated on the stage as well as it has been shown in promotional videos. The user needs to share the restaurant name, the number of people for which booking is to be made, and preferred time slot. Once all these details have been confirmed, Assistant will call the particular restaurant and revert user with the booking details. If the booking could not be made because of any reason, it will notify about the same as well.
Google is currently expanding to non-Pixel devices at a gradual pace which means it can take some time before it becomes available for your particular unit. All you need to make sure is that you have a device running Android 5.0 Lollipop or higher. As for iPhone users, it is available on all those iPhones which have Google Assistant app installed. It is worth noting that Duplex currently works only in English language and within the United States.