29 January 2020
For many of the Android users who are now tech enthusiasts, finding out how to get support for their Android related issues can be a complicated task. This is what Google wants to change and make the process of finding the right support easier. It has announced a new dedicated hashtag #AndroidHelp to provide solutions for issues faced by users.
Anyone who has a question related to Android simply needs to tweet the same and use the hashtag mentioned above. These tweets will be seen by Google people and solutions will be tweeted by the official Android Twitter account (@android). The team is targetting questions related to general troubleshooting, identity and authentication, accessibility, security, and many other Android features.
At the time of writing this, a significant portion of questions is about the update situation of Android devices. Many users are asking when they can expect Android 10 on their particular device. This is something that Google has no control over as it is up to a particular OEM when it wants to push the update. It seems like Google would be redirecting such queries to respective support accounts.
It should be noted that there are billions of Android users around the world and even if only 5% of those users will use the hashtag, it will still translate into a huge number of users. It means you should not expect a swift reply from Google unless you turn out to be lucky someday.