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Windows 10 May 2020 update causing issues with Optane memory | UPD: Intel confirms

09 June 2020 0

Update: June 9, 2020

An Intel spokesperson confirmed to PCWorld on Friday that Microsoft’s Windows 10 May 2020 update is causing problems with certain types of Intel’s Optane memoryIntel Optane Memory H10 and the original Optane Memory M10, which debuted in 2017. According to the spokesperson, Intel is aware of the issue and a fix will arrive soon.

Reportedly in an email response, the spokesperson said,

“We are aware of this issue. We are talking with Microsoft right now, and will soon have a response, which will include a site where users can get assistance with this issue.”

While acknowledging the issue, Intel also pointed out that it has meanwhile published a support document, following which affected users may resolve the issue. The support page elaborates on how to resolve Intel Optane Memory pinning error: ‘Unable to load DLL iaStorAfsServiceApi.dll’ issue.


Original Post (June 5, 2020)

Microsoft’s latest Windows 10 May 2020 (Windows 10 version 2004) update appears to be causing a serious issue to some users. Reportedly, customers who have devices with Intel’s Optane memory are specifically affected after the update. Several users have complained about the same through several channels and Microsoft has apparently provided no fix to it.

WindowsLatest spotted these complaints and reported Windows 10 May 2020 is apparently causing issues with Intel Optane memory. While the tech publication dedicated to all things Windows has reported the complaint links of affected users, it has also run the tests on its own to find out what’s happening.

Users have asked for help via Intel Forum, Twitter, and even the Feedback Hub. One such example is embedded below where Microsoft has even responded but with no fix. Microsoft addressed it as a seemingly incompatible update with Intel Optane memory and advised to rather update the corresponding driver.

According to the snapshot shared, the Optane memory pinnings aren’t migrated to the new update, so Windows is trying to launch those missing DLLs.

To the uninitiated ones, the Optane memory by Intel ensures faster data transfer between the memory, storage, and processor. It is often regarded as an option that works at the speed of a budget SSD.

Microsoft did list some known issues with Windows 10 May 2020 but this incompatibility issue of the update with the Optane memory was not listed and it has just now been discovered.

Reportedly, Microsoft is not offering the Windows 10 May 2020 update to those with Intel Optane memory. So, if your device has Intel’s Optane memory, it is advisable not to download the latest update even via the Media Creation tool, otherwise, you may end up having some performance issues.


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Windows 10 May 2020 update causing issues with Optane memory | UPD: Intel confirms
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