15 June 2016
If you're wearing a Basis Peak watch, you might want to take it off. As the Company tells its customer to stop wearing it. After receiving reports about the wearable device overheating causing burn and blisters, the company has halted sales and advised customers to refrain from wearing it until that patch is released.
The company sent out a statement to its user community apologizing and outlining steps to take if you are the owner of the Peak watch.
Nothing is more important than your safety, so we are taking the following steps:
- We are in the process of developing and testing a software update designed to shut off your Basis Peak watch if it detects overheating;
- As a precautionary measure, we strongly recommend you do not wear your Basis Peak watch until this update is available and installed. This advice applies to all Basis Peak watches, worldwide;
- We are stopping sales of Basis Peak watches, and we’re asking our retailers to do the same.
The Company is also offering its customers a full refund if they are dissatisfied with the Peak watch “for any reason”.
Unfortunately this is not the end as the Company has also received reports of charging cradles overheating, though it can't yet confirm whether those cradles were manufactured by Basis or a third-party.
This is all we have for now but we'll keep you updated with any further information from Basis on this issue.