13 June 2019
When Samsung launched the Galaxy S10 5G variant and made it available for sale in South Korea, it was touted with tempting claims like any other new tech or gadget. But we know that there can be a significant difference between things projected by companies and how they actually perform in the real world. Something similar is happening with the Galaxy S10 5G as early buyers have started to share issues they are facing with the next-gen smartphone.
As reported by Business Korea, most of the users are facing issues with the most important feature of the phone which is providing 5G connectivity. The 5G network coverage is currently quite limited which is something that was expected but the main issue is the failure of the Galaxy S10 5G in switching back to 4G LTE connectivity.
Ideally, the Galaxy S10 5G variant should be able to switch to 4G LTE network seamlessly whenever there is no or poor 5G reception. This is exactly what happens on 4G phones where they switch to a 3G network in similar situations. But as noticed by users, the flagship is failing to do so. In fact, they are facing network disconnection issues where it gets fixed only after repeated reboots.
To make things worse, the issue is said to be appearing on all the three South Korean carriers that offer 5G connectivity. All the carriers and Samsung are busy putting the blame on each other and no one is ready to take the responsibility to try and fix the issue. Samsung has said that it has already provided all the software updates it can offer. As for carriers, they have outright denied receiving any such complaints from users. It seems like Galaxy S10 5G users will have to keep facing the situation for the time being.