24 May 2019
Earlier this week, tech reviewers around the world received their respective Samsung Galaxy Fold review units and as expected, they were quite impressed with the initial user experience and whole folding display tech. But fast forward to today, you will find a few of the renowned reviewers complaining about Galaxy Fold display issues which have surfaced within one or two days of the usage.
Most of these affected reviewers ended up with a broken display on their Galaxy Fold units. It is the primary display that is exhibiting the issue where it just turns Black and does not turn on. The only difference is that for some, black display issue is only on one half and for some, it has spread to cover almost both halves.
The exact reason behind the issue is unknown but initial reports suggest it might be due to the removal of the plastic film that comes pre-applied on the Galaxy Fold. It is a film which looks like a screen protector but is it turns out, it is not. Bloomberg's Mark Gurman and popular tech YouTuber Marques Brownlee aka MKBHD noticed their Galaxy Fold display acting weird soon after they took off or tried to take off the film.
As for folks over at The Verge, they faced an issue completely different from any other reviewer so far. The noticed a bulge on their Galaxy Fold display, right at the place where it folds. The exact reason for the same is unknown but the affected unit has been sent to Samsung for inspection.
In response to all these unexpected and unfortunate incidents, Samsung has issued an official response. It has said that it will be looking into the situation to find the exact cause of the broken display issue and fix the same. It has also advised reviewers to not take off the film which comes pre-applied on the smartphone.
Here is the official statement:
A limited number of early Galaxy Fold samples were provided to media for review. We have received a few reports regarding the main display on the samples provided. We will thoroughly inspect these units in person to determine the cause of the matter.Separately, a few reviewers reported having removed the top layer of the display causing damage to the screen. The main display on the Galaxy Fold features a top protective layer, which is part of the display structure designed to protect the screen from unintended scratches. Removing the protective layer or adding adhesives to the main display may cause damage. We will ensure this information is clearly delivered to our customers.