13 November 2019
Samsung has reportedly started rolling out the software update for the Galaxy S10 and Note 10 devices to fix the fingerprint issue that could allow anyone to unlock. The issue first noted when a British woman reported that her phone got unlocked by her husband’s unregistered fingerprints. Later on, Samsung also addressed the issue and promised to fix it sooner and now almost after a week, Samsung is ready with its update.
Reportedly, the update is rolled out in South Korea only, but expect to see it coming to other countries sooner as well, considering the status of the bug.
Samsung previously warned users that unsanctioned screen protectors could cause issues. In one of its support pages for Galaxy S10, Samsung enlists some of the reasons when your fingerprint scanner may stop working. One of them is related to screen protector that mentions, “unofficial, scratched or dirty screen protectors may cause the fingerprint sensor to malfunction. Try removing or cleaning the screen protector.” But this flaw can’t justify wicked working of a fingerprint scanner that allows anyone to unlock.
After the discovery of the issue, Samsung was quick to address and put some clarification statements forward via a post.
“This issue involved ultrasonic fingerprint sensors unlocking devices after recognizing 3-dimensional patterns appearing on certain silicone screen protecting cases as users’ fingerprints.”
Samsung has advised users not to use such covers and delete all previous fingerprints and newly register the fingerprints.
Once again note that currently, the update is only available for S10 and Note 10 devices in South Korea for now
- The Samsung Galaxy Note 10 is available at Amazon Marketplace for $ 649.
- The Samsung Galaxy S10 is available at Amazon Marketplace for $ 464. The price/quality is good and this is the best device in this price range.