09 December 2019
OnePlus has confirmed yet another data breach and promised it is investigating the incident. According to the public post, OnePlus confirms that some of the users’ order information was accessed unethically by an unauthorized party. While the company announced the harm publically, it had already sent the emails to the affected users informing them about the security breach.
OnePlus claims that this data breach has not affected the payment information, passwords, and accounts, but stresses that “certain” users’ name, contact number, email, and shipping address may have been exposed. OnePlus warns that impacted users may receive spam and phishing emails as a result of this incident.
OnePlus, however, confirms that it took immediate action to stop the intruder from further snooping. The flaw was discovered while monitoring the systems and the company confirms it is working with relevant authorities to further investigate this incident. While confirming the data breach and affirming the users that it is investigating thoroughly, OnePlus has opened its support for assistance in case you have any further concerns.
This isn’t the first time that OnePlus is acknowledging an attack on the system. Last year, OnePlus addressed that due to an attack on its systems, credit card data of users may have been “compromised.” The latest data breach may not be too serious like the credit card one, but it is still crucial to note that such incidents are happening too often. Keeping the data of the users safe is the primal duty of any company and this lack of security by OnePlus is deeply worrying and disappointing.
In its post, OnePlus tries to become more transparent to gain its users’ trust so that its bond with them continues. OnePlus says, “we are partnering with a world-renowned security platform next month, and will launch an official bug bounty program by the end of December.”
Following the thread, OnePlus further made the effort and re-affirmed the users that the primary step has already been taken and it is now making a comprehensive case review and future improvement measures.