28 January 2020
The Google Pixel 4 is facing yet another issue and this can’t be avoided since the problem has been found in the Project Soli-backed face unlock system. There are so many complaints reported on several forums by the affected users, explaining what’s happening but the reason behind the problem is just inexplicable.
The face unlock system is simply failing on Pixel 4 and Pixel 4 XL and the phones show error messages. There are two types of error messages appearing on the devices when trying the face unlock. One is “Can’t verify face. Hardware not available” and “Can’t verify face. Try again.”
It is being assumed that the problem started occurring after the November security patch. The problem first popped up starting around November and escalated further in recent months, indicating that more and more users are getting affected by it.
The factory restore hasn’t always been successful in bypassing this issue. In fact, re-enrolling the faces with the two devices hasn’t helped the users. Also, restarting the phone in the safe mode reportedly doesn’t help. The sad part is, the phones don’t offer a backup system like the fingerprint sensor, so those suffering the problem would need to use either of the secondary options like Pin, pattern, or password for security in the meanwhile.
Steadily the issue is being reported by several users and while it is not too widespread, it is significant enough to compel Google to look into the issue and bring a solution to it. So, let’s just wait for Google to know what it has to say about the issue.
- The Google Pixel 4 is available at Amazon for $ 549.
- The Google Pixel 4 XL isn't still available online. To be notified when it becomse available click here.