20 April 2020
As the COVID-19 epidemic has spread across different countries in the world, people have been forced to stop going outside and stay inside their homes. This has led to workers moving to work from home mode wherever possible. In other words, things have changed drastically and so does businesses. As a result, smartphone companies have also made necessary changes to better serve their customers, especially when it comes to after-sales support.
OnePlus, Oppo, Honor, Huawei, and Realme have announced smartphone warranty extensions for their respective customers. This is to ensure that users who their warranties expiring in the next one to three months do not get worried if something unwanted happens to their devices. Let's have a look at exactly what has been announced by these brands.
- Warranty extended to May 31 if it expires between March 1 and May 30
- Return and replacement period extended from 15 to 30 days
- Free two-way shipping for all returns, replacements, and repairs
These three changes are applicable to all regions wherever OnePlus operates. It has further announced a device-backup program for users in Europe and North America. It is a program where users will be provided with a backup device when their own devices will be away for repair. It is currently in pilot stage and there will be limited stocks available.
Oppo has announced a warranty extension for its smartphone and accessory users in India. The extension is valid until May 31st and only for those users whose original warranty period expires on March 23rd or later.
Huawei's warranty extension is applicable for all of its products including smartphones, smartwatches, fitness trackers, laptops, headsets, chargers, and accessories. Any device with warranty expiring between March 21st and June 21st is eligible for the extended warranty available until June 30th. This is applicable for users residing in India, UAE, and South Africa. If you happen to be from Qatar, the extended warranty date is May 31st. Honor India is also offering exactly the same warranty extension.
For Indian users of Huawei Watch GT and GT2, Huawei is further offering doorstep repair service. It is simply replacing the smartwatch for under-warranty units and offering repair for out of warranty ones.
Realme has announced two changes for its users:
- Warranty extended until May 31st for devices with warranty expiring between March 20th and April 30th
- Replacement period extended to 30 days for purchased made between March 15th and April 30th