25 May 2020
Ever since Exynos-powered Galaxy S20 series made its way to the hands of buyers, Samsung has been hearing about user complaints on a consistent basis. Most of these complaints are related to abysmal camera autofocus performance, battery life, and overheating issues. It even released an update to fix these issues but as it turns out, the situation is still the same for many of the users.
Dawood (@pegasaie) has tweeted a video showing the unexpected and poor Galaxy S20 Ultra camera performance. It shows that the ultimate flagship offering from Samsung is incapable of locking the autofocus on the subject. The unit used in the video is powered by Exynos 990 processor. The same user has further complained about poor battery life and overheating situation.
Seriously the Exynos variant has disappointed me soo much Poor battery life poor performance heats like hell. This is really a sh*t of a phone with that crappy $1400 price tag. Never Samsung again. pic.twitter.com/tmVpfOJdEg— Dawood (@pegasaie) April 9, 2020
Samsung's official community forum and various other social media platforms are also filled with various posts related to similar performance issues. One of the major reasons for disappointment is the luxurious price tag as the Galaxy S20 Ultra costs almost $1,400 to purchase. Anyone who has spent such a huge amount on a smartphone will be disappointed and angry for obvious reasons.
The fact that the users have been complaining about issues for about a month and Samsung is yet to fix them is what makes the whole situation even worse. It is worth noting that Qualcomm Snapdragon-powered Galaxy S20 units have been found to be working just fine with no such issues.
This has resulted in a debate on the performance gap between the two processors with users even starting an online petition asking Samsung to stop selling Exynos-powered smartphones. While Samsung has maintained that it follows the same quality assurance protocols for both types of phones, the real situation tells a completely different story.