11 September 2020
As reported by various publications, a number of Gmail users have complained about facing serious issues while using the native email app available on Windows 10. These affected users are either seeing their emails getting deleted automatically or seeing them moved to the spam folder on their own.
The issues seem to be related to sent emails that have started to disappear from the sent folder. They have either vanished completely or simply have been moved to spam. The strange part is that affected users have not received any alert or notification related to the same.
One of the affected users posted on official forums:
“Over the weekend, the emails that I have been sending have not been shown in my sent items folder, although sometimes getting through to the recipient, sometimes not. I've removed my account, checked all the settings and followed the online guides. System updated."
Google has offered an official statement mentioning that these issues are happening from Microsoft's end. It has made it clear that Gmail is not at fault for the errors. It means users will have to wait for Windows 10 update to get these issues fixed. In the meantime, there is a workaround that is said to be working.
It requires users to visit Gmail settings followed by Filters and blocked addresses. The next step is to click on Create a new filter and enter your own email address in the text field "From". The user will need to select Never send it to spam after the filter is created successfully.