29 December 2020
About a couple of weeks ago, a few Pixel 5 users started to complain about receiving units with a visible gap between the display and body of the phone. It raised concerns related to durability as well as dust and water resistance capabilities. Google has finally issued a statement on the matter and claimed that it is nothing to be worried about.
A Google 'Community Specialist' has posted on the official support forum that the Pixel 5 display gap issue is actually a "normal part of the design". He says that the team had a chance to investigate those units and combined it with the quality control data from the factory to reach the conclusion. It is added that the gap will not have an effect on the dust and water resistance capabilities of the smartphone.
Despite the official claims, only time will tell whether there will be IP68 rating related issues. Another interesting thing to note is that Google is describing the situation as a normal product design. If this is true, then why is the gap distance different for different users and many users do not even have it at all? It is not the first time we have heard Pixel users complain about something after receiving their brand new units.
The good thing is that Google has assured that it will work with customers on an individual basis. It means if you are one of the users facing the issue and are not convinced with the official statement, you can contact Google support and ask for a free unit replacement before it gets worse.