18 December 2020
CD Projekt Red (CDPR) has officially issued an apology for the poor performance of Cyberpunk 2077 on last-gen consoles. These include Sony's PlayStation 4 lineup (PS4 Slim and PS4 Pro) and Microsoft's Xbox One series (Xbox One S and One X). It assured that relevant patches will be released to make the gameplay better by early 2021. Those who do not want to wait and simply disappointed with the purchase can ask for a full refund.
The developer has specifically apologized for not showing actual footage of Cyberpunk 2077's gameplay on PS4 and Xbox One consoles. The game made its debut last week and ever since the internet is filled with videos and photos showing the terrible state of affairs. There have been complaints about below-par graphics, poor frame rate performance, various glitches, and even the game crashing completely on the consoles at times.
The team has already started working on making the whole situation better for last-gen console players. The first round of updates was released last weekend. CDPR says another update will drop in the next seven days with many more releases lined up for the future. The game will receive two major patches in January 2021 and February 2021 which are expected to fix many of the prominent issues. It added that while one must not expect these patches to deliver performance equivalent to next-gen consoles or a high-end PC but it will be closer to that experience.
The good thing is that CDPR is even okay refunding users who do not want to wait for these updates and patches to arrive. It said that refund requests can be submitted through the standard refund methods of PlayStation and Xbox. If a user is unable to get a refund through these methods due to any reason, CDPR can be reached at firstname.lastname@example.org for assistance.