21 January 2021
Sony has announced that it removing Cyberpunk 2077 listing from the PlayStation Store. It does not appear to be a permanent takedown as the game has been delisted "until further notice". The good thing is that all gamers who purchased a digital copy of the game from the store are eligible for a full refund.
This is said to be a no questions asked refund process where you only need to be a Cyberpunk 2077 PS4 customer. The next step is to visit the dedicated refund request page and sign-in using the PSN account that used for buying the game. Once your request is submitted, Sony will take time to verify that you are indeed an owner of the game and will approve the refund.
If you are unable to submit the request in the first few attempts, you do not have to worry as Sony is seeing a huge amount of traffic from around the globe. It is advised that you keep trying until the refund option works for you.
Here is the official statement:
"SIE strives to ensure a high level of customer satisfaction, and we will begin to offer a full refund for all gamers who have purchased Cyberpunk 2077 via PlayStation Store and want a refund."
Cyberpunk 2077 has found itself at the center of controversy ever since the game released on last-gen PlayStation and Xbox consoles. The internet is filled it gameplay footage and screenshots showing the poor state of gameplay experience that almost makes it unplayable. CD Projekt Red (CDPR) announced refund plans earlier this week but it is just now that Sony has announced its stance on the situation where they have agreed to issue refunds to everyone.