12 February 2021
WhatsApp also puts a reminder that it is building new ways to chat or shop with a business on the service and this is entirely optional. WhatsApp reiterates that personal messages will always be end-to-end encrypted, so WhatsApp can’t read or listen to them. While announcing this, WhatsApp briefly explains how it monetizes its service.
We charge businesses to provide customer service on WhatsApp - not people. Some shopping features involve Facebook so that businesses can manage their inventory across apps. We display more information directly on WhatsApp so people can choose if they want to engage with businesses, or not.
WhatsApp also announced that it has included more information that covers all concerns. WhatsApp goes on to state that it will continue to remind people to review and accept these updates to keep using WhatsApp.
WhatsApp also said it knows that during this “misinformation” spree, many users switched to other apps.
We’ve seen some of our competitors try to get away with claiming they can’t see people’s messages - if an app doesn’t offer end-to-end encryption by default that means they can read your messages. Other apps say they’re better because they know even less information than WhatsApp. We believe people are looking for apps to be both reliable and safe, even if that requires WhatsApp having some limited data. We strive to be thoughtful on the decisions we make and we’ll continue to develop new ways of meeting these responsibilities with less information, not more.