03 December 2021
Apple has officially announced Self Service Repair program aimed at allowing users to repair their iPhones themselves. It is undoubtedly a surprising but welcome step from the Cupertino-based tech giant. The program will include iPhone 12 and iPhone 13 in the United States starting next year but will eventually expand to Mac machines powered by M1 chips.
It will start with covering common repairs like the iPhone display, battery, and camera but there are plans to include additional repairs "later next year". The program will be accessible through an online store called Apple Self Service Repair Online Store. It is the place where users will be able to order Apple-authorized spare parts and repair tools.
Apple says the store currently has over 200 individual parts and tools for customers to choose from. It will further provide them with an online Repair Manual. It will include step-by-step instructions regarding how a particular kind of repair should be carried out. This will specifically be beneficial for those who are repairing an iPhone for the first time. However, Apple is recommending only users with knowledge and experience of repairing electronic devices to try their hand at self-repairing.
If customers choose to return the used/damaged part to Apple for recycling purposes, they will receive credit towards their purchases. It is important to note that while successfully repairing your iPhone on your own will not void the warranty, it will surely do so if you end up damaging the device further in the process.
We know that Apple used to be one of the strict companies when it came to allowing users or even third parties to perform repairs on its products. It started showing signs of change in its stance in recent times, especially starting with the Independent Repair Provider program in 2019. It debuted in the United States but has since expanded to over 200 countries and includes 2,800 Independent Repair providers. There is a good chance that many other OEMs might follow in Apple's footsteps in the near future.
Jeff Williams, COO of Apple said,
“Creating greater access to Apple genuine parts gives our customers even more choice if a repair is needed. In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tools, and training, and now we’re providing an option for those who wish to complete their own repairs.”