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Samsung investigating performance throttling accusations | UPD: statement

04 March 2022 0

UPDATE (March 4th, 2022):

Samsung has now issued an official statement about app performance throttling claims. It says that the Game Optimization Services app is meant to optimize CPU and GPU performance with the goal of reducing heating during gaming sessions. It adds that the Game Launcher app will be updated with a performance priority mode.

Here is the complete statement:

"We would like to inform you about the Galaxy S22 GOS. We are continuously working to expand user options and provide optimal performance by collecting opinions from customers. The Samsung Galaxy S22 series’ GOS (Game Optimizing Service) is preloaded with our app ‘ that optimizes CPU and GPU performance to prevent excessive heat during long gameplay. In order to meet the needs of various customers recently, we plan to implement an SW update that provides a performance priority option in the game booster lab within the game launcher app as soon as possible. We will continue to listen to consumers’ opinions and do our best for customer satisfaction and consumer protection.
thank you.”

Original (March 3rd, 2022)

Every once in a while, we come across reports of OEMs limiting app performance despite claiming to deliver superb and fast performances. The latest OEM to come under the unwanted spotlight is the South Korean tech giant Samsung. It is reported to be throttling performances of as many as 10,000 Android apps on Galaxy devices.

These allegations were first shared by Korean Netizens and Twitter user GaryeonHan after finding their discoveries. They believe that performance throttling is related to Game Optimizing Service aka GOS, an app that comes pre-installed on all Galaxy smartphones. Its exact functionality is unknown but the name suggests it has something to do with optimizing game performance.

However, it is reported that performance limitation is not just restricted to games. It has been spotted throttling performances of many of the prominent apps like Netflix, TikTok, Google Keep, Microsoft Office, Samsung Cloud, Samsung Pay, Secure Folder, and Samsung Pass. The interesting bit is that benchmark apps like Antutu, 3DMark, PCMark, and GFXBench are given a free hand on performance.

Samsung is said to be investigating the allegations and is taking the situation very seriously. We will keep you updated on all the latest developments surrounding the matter.



Samsung investigating performance throttling accusations | UPD: statement
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