04 December 2018
Update: November 23rd, 2018
Google has sent a response to 9to5Google for a comment on this issue. The company said this is a known issue and a fix will be rolled out soon.
We’ve seen reports from a small group of customers who have encountered a bug when using Pixel Camera from within third-party apps. A fix will be rolling out in the coming weeks. In the meantime, for people affected, you can use Pixel Camera without limitations and share images to third-party apps.
Original Post (November 20th, 2018)
The best part about the new Pixel devices is its software and its camera and the worst part about these new Pixel devices is their unending list of bugs. These bugs have been plaguing the performance of Google’s flagship since the launch. Now a few users have reported that a new bug is causing a fatal camera error making the camera app go totally unresponsive.
Since the camera is the major highlight of this phone, it may become embarrassing for Google as users are taking on to Reddit and Google community forums to report that this glitch is not letting them use the camera itself. Users are getting different error messages like ‘fatal error’ while trying to access the camera app while some got an error message “Can’t connect to camera” when trying to access the camera via a third party app. For some users error message “The camera driver encountered a fatal error” appeared when they tried to access the Google Camera app.
Most of the users have reported that even the flashlight stops working when they get the error. While the bug seems to be persistent after a factory reset or even in safe mode, however, some users have reported that a restart fixes the problem, though only temporarily.
Folks at Charged think that the problem may be appearing as it may be “related to the system not correctly releasing a lock on the camera device, causing other apps to assume that it’s in use and crash.”
Google though has not accepted the bug and has not announced if there will be a ‘Fix’ coming out any time soon. Few users have been successful in getting a replacement unit while a lot of users were denied a replacement. This issue has been reported on both the Pixel 3 and Pixel 3 XL devices and since a lot of users are facing this issue from as early as October, we really hope that Google fixes this issue as soon as possible.
- The Google Pixel 3 XL is available at Amazon Marketplace for $ 860.
- The Google Pixel 3 is available at Amazon for $ 799.