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Apple apologizes for FaceTime issue, says a fix is coming next week

04 February 2019 2

Apple’s FaceTime bug that allowed the callers to listen to the receiver’s end even if they decline or ignore it massively hit the users. However, Apple was quick to take this app down as soon as it learned about the issue. This problem was first reported by a 14-year old boy but no attention was paid and the company only took it down when the issue was reported on a wider level.

Now, the company has come up and apologized for this massive bug that went unattended. Apple has reportedly also paid thanks to that 14-year old kid who first made a complaint on it. Apple now says that a fix that will re-enable group FaceTime is now scheduled to be released next week. Apple’s statement says the company is “committed to improving the process by which we receive and escalate.”

Well, not only the audio, the callers were even able to see someone during a group FaceTime call.

Apple put the temporary fix by disabling the app but now the company has solved the issue by fixing it on the servers. This means Apple will release a software update to re-enable the feature for users next week.

Apple writes,

We thank the Thompson family for reporting the bug. We sincerely apologize to our customers who were affected and all who were concerned about this security issue. We appreciate everyone's patience as we complete this process.

We want to assure our customers that as soon as our engineering team became aware of the details necessary to reproduce the bug, they quickly disabled Group FaceTime and began work on the fix. We are committed to improving the process by which we receive and escalate these reports, in order to get them to the right people as fast as possible. We take the security of our products extremely seriously and we are committed to continuing to earn the trust Apple customers place in us.



Apple apologizes for FaceTime issue, says a fix is coming next week
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