28 December 2018
The Nokia 5.1 Plus and Nokia 6.1 Plus stole the hearts of many smartphone lovers ever since their launch. Unfortunately, owners of the smartphones have recently started complaining about a faulty charging port issue. This prevents the battery of the smartphone from being charged. Some have even faced this issue from the very beginning. What is worse is the poor customer service provided to these smartphone users. The lack of replacement components of both devices has left users with little hope.
Reports regarding this issue have spread to Nokia’s community website. This problem was first brought to light by FoneArena. While most reports claim that the phone stops charging when the charging port automatically disconnects from the hub, some have even had a loose charging port ever since purchase. According to user reports, the issue cropped up after a few months of usage and requires one to delicately put the cable in at an angle. Faulty charging ports have even been found on the Nokia 7 Plus. However, the problem is more evident and rampant on the Nokia 5.1 Plus and Nokia 6.1 Plus.
Unfortunately, even reaching out to customer care hasn’t resulted in anything positive. The feedback from customer care has been quite different with some users being told that it’s a manufacturing defect while others have been told that it was damage caused to the charging port due to liquid or moisture. It’s clear to say that users of these smartphones haven’t been having a pleasant experience!