15 March 2019
Apple iPhones with third-party batteries are now eligible for repairs from Genius Bars and company’s Authorized Service Providers. The piece of information comes from an internal Apple document obtained by MacRumors from three reliable sources.
To the uninitiated ones, Apple used to deny the repair of the iPhones with third-party batteries. Genius Bar and AASPs were previously instructed to not entertain any such device. It was a strong policy but now the change may bring a sigh of relief to the customers. Now, folks at service centers of Apple are instructed to ignore the third-party battery and proceed with the required repair as normal. According to Apple’s internal document, this could include repairs to the display, logic board, microphones, and so forth, with normal fees applying.
If the repair is related to the battery itself, the service centers are now permitted to replace the third-party battery with an official Apple battery for the standard fee. Also, the folks at Genius and AASPs are permitted to replace the entire iPhone for only the cost of a battery replacement if they find battery tabs broken or missing.
The new guidelines go into effect from today, Thursday and should be applicable worldwide. Apple will still decline service for iPhones with third-party logic boards, enclosures, microphones, Lightning connectors, headphone jacks, volume and sleep/wake buttons, TrueDepth sensor arrays, and certain other components.