03 May 2019
Google has launched CallJoy, a virtual customer service phone agent which is cloud-based and meant for small businesses. As the introduction implies, it answers the incoming phone calls for the small companies and saves their time. But, it also does more by offering users a dashboard so that they can measure their engagement and improve further.
Google while announcing the CallJoy puts forward the data, stating that there are 30.2 million small businesses in America and roughly 400M incoming calls are received by these local businesses. And, these calls also include spam calls and dealing with such calls slow down the speed of a business to a great extent. Google states that nearly half of small business calls go unanswered because owners are too busy or assume the caller is another spammer. This could lead to loss of revenue and negative online reviews.
Google shares a video that shows a chef with his food truck is now smoothly doing his job as CallJoy is handling the calls while he’s preparing food. So, the tasks that were handled by him alone are now distributed between him and the CallJoy.
The virtual agent would not only take orders for him but also handle the spam calls. Thus saving the time for the chef and making him more productive at his job. According to Google, CallJoy blocks unwanted spam calls so you receive calls that matter.
When the phone rings, the automated CallJoy agent answers, greets callers with a custom message and provides basic business information (like hours of operation).
So, if a customer calling would like to place an order or book an appointment, CallJoy will send the customer an SMS text message containing a URL, with a mention, of course, something like “I’m sending you a link using which you can place an order online.” Any other calls or questions would be directed to the main business phone number.
These calls will be recorded and transcribed for quality purposes. CallJoy compiles data in an online dashboard and emails you a daily update, which includes metrics like call volume and new versus returning callers.
Starting today, small business owners can sign up for early access to this phone technology, and for a flat monthly fee of $39.